FAQs

Answer: Check your registered email inbox for any emails from HQPulse(no-reply@synnefx.com). If not found, check your spam folder and trash folder. If it is spam, please mark the email as “Not a Spam” so that you will not miss any future email communication from HQPulse.

If you are unable to find any emails from HQPulse(no-reply@synnefx.com). Please send an email with your hospital details and address to support@synnefx.com from your registered email id with HQpulse.

Answer: In this case you can use the “Forgot Password” option in HQPulse login screen. Access the login page at https://hqpulse.com/login and click the "Forgot Password?" link.

In the screen that follows, you will be prompted for your registered email id. Type the correct email id which you have verified during activation. Then check the "I'm not a robot" box and go through the recaptcha verification if any. Once the tick mark appears on "I'm not a robot" box, the "Send reset mail" button will be activated.

Now click on the button and a reset password link will be sent to your registered email id. Open the link from your mail box and you will be directed to the change-password screen of HQPulse. You can provide a new password and relogin with the new password to continue working!

Answer: If you use wrong email id to reset password you will get an error message like this, "Email ID xxx@yy.com not found".

If you forgot your registered email id please send an email to support@synnefx.com. with your issue details and hospital details.

Answer: Double check that you had pressed the "Send reset mail" after entering the registered email id and check that the "I'm not a robot" box is checked. Ensure that you have provided the email id registered with HQPulse.

Once the mail has been sent, the following message will be displayed on the screen "To reset your password, follow the instructions in the email we have just sent you from support@synnefx.com". Confirm that the above message is displayed.

Keep a watch on the "spam" folder in your mail box. If the password-reset mail had appeared in the "spam"" folder, then please mark the email as “Not a Spam” so that you will not miss any future email communication from HQPulse.

If the issue persists, contact support@synnefx.com with the details.

Answer: This happens when you are entering the wrong credentials for logging into HQpulse. Please check that you have entered the registered email address or phone number and the correct password as credentials.

Please try out your credentials carefully, as your account will be locked automatically on 3 consecutive unsuccessful login attempts.

If the problem persists contact support@synnefx.com from your email id registered with HQpulse.

Answer: This happens when you had 3 unsuccessful login attempts. In such a case, an email will also be sent to your registered email address.

In the advent of this scenario, please reach out to your quality department or admin explaining the scenario. Do not forget to mention your registered email address.

If the problem still remains unresolved contact support@synnefx.com from your email id registered with HQpulse.

Answer: Yes you can. You need to register your mobile number first. This can be done following a successful account creation.

On clicking the verify email address link from the "Account created" mail from HQPulse, you will be provided with the option to update your mobile phone number.